Shipping policy

Last updated: March 2026

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.

Please note that orders are not processed on weekends or holidays.

Estimated Delivery Time

We currently ship to most countries worldwide.

Estimated delivery times:

United States: 5–12 business days
United Kingdom: 5–12 business days
Canada: 6–14 business days
Australia & New Zealand: 6–14 business days
Europe: 5–12 business days
Rest of the World: 10–18 business days

Delivery times may vary depending on customs clearance, holidays, or local courier delays.

Shipping Cost

We offer Free Standard Shipping on orders over $50 USD.

For orders below this amount, shipping costs will be calculated at checkout based on your location.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your order at any time using the tracking link provided in your shipping confirmation email.

Tracking updates may take 2–5 days to appear after shipment.

Delayed or Lost Packages

While most packages arrive within the estimated timeframe, occasional delays may occur due to:

  • Customs inspections

  • Weather conditions

  • High shipping volume

  • Courier disruptions

If your package has not arrived within 30 days, please contact our support team and we will investigate the issue promptly.

Incorrect Address

Please ensure that your shipping address is correct before completing your purchase.

We are not responsible for packages delivered to an incorrect address provided at checkout.

If you notice an address error, please contact us immediately at:

support@thevoola.com

Customs Duties & Taxes

International orders may be subject to customs duties or import taxes depending on your country's regulations.

These charges are the responsibility of the customer and are not controlled by our store.

Questions

If you have any questions regarding shipping, please contact our support team:

Email: support@thevoola.com

We are always happy to help and will respond within 24 hours.